Federal lawsuit claims customers were charged more at checkout than advertised prices.
By Coastal Carolina News Staff Writer
The Federal Trade Commission and 20 states, including North Carolina, have sued Dollar General, alleging the retailer routinely charged customers more at checkout than the prices displayed on shelves, price tags and advertisements.
According to the complaint, Dollar General repeatedly mislabeled prices, overcharged consumers and failed to adequately address the problem despite years of customer complaints and corporate awareness of the issue.
Regulators allege the practices resulted in millions of dollars in overcharges nationwide.
The lawsuit was filed by the FTC and the states of Alabama, Arizona, Arkansas, California, Connecticut, Florida, Illinois, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nebraska, New Jersey, North Carolina, Ohio, Oklahoma, Tennessee, Utah and Wisconsin.
Dollar General operates more than 21,000 stores nationwide and serves many low and fixed income shoppers who rely on advertised prices when making purchasing decisions, according to the FTC.
The FTC is seeking court orders to halt the alleged conduct and obtain relief for affected consumers.
In a statement, Dollar General said its goal is “100% accuracy between shelf and register prices in every store” and noted it has strengthened pricing accuracy processes in recent years. The company disputed the allegations.
Source: Federal Trade Commission
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